If there is a problem with the materials or workmanship we will replace or repair (at our discretion) your pump for 2 years from the date of purchase. Simply call the toll free number above, or email us, and we will issue a Returned Goods Authorization (RGA) number. Mark the returned box with your RGA, return it to us as agreed, and we will send a replacement at our expense. We guarantee our pumps to lift water 150 feet. The system has been tested under greater pressures, and we realize that FloJak may be installed in deeper wells under emergency conditions. Thats OK. Your family comes first. However lifting water over 150 feet will void you warranty.
Return and Refund Policy
If for any reason you wish to return your unopened FloJak in original factory-condition, we will happily refund your original purchase price, less 20% (for handling, inspection, repacking and restocking). Additionally you will be responsible to pay the costs for return shipping. Call our toll free customer care line and request a returned goods authorization (RGA) number. We will issue an RGAnumber and bill your credit card for 20% of the original price plus original freight costs. Mark your carton with the RGA number, and we will send a pick-up via UPS or FedEx. When the product is returned and inspected, we will contact you and initiate a refund of your original purchase price, to your credit card.
Orders may be cancelled via phone up to two days prior to scheduled shipment date, with no cancellation penalty.