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Shipping & Warranty

 Shipping is charged as a % of the un-discounted order value up to a maximum shipping amount of $111. Full-priced orders above $900 carry the same $111 freight charge no matter how large the order value.

Flojak.com passes only a portion of the total shipping costs along, according the the following schedule.

Order Amount        Shipping

$0-$20.00               $7

$20.01 - 30.00        $11

$30.01 - 60.00        $17

$60.01 - 100.00      $24

$100.01 - 200.00    $43

$200.01  - 400.00   $65

$400.01 - 600.00    $72

$600.01 - 750.00    $88

$750.01 - 900.00    $95

$900.01 - up           $111

Note-If you are an Flojak dealer, please refer to the terms of your dealership agreement.

Well Engineered

FloJak™ hand well pumps are engineered and produced by American workers right here in America's heartland. Everything about this fine pump line speaks to American ingenuity and craftsmanship. Every effort has been made to create a reliable product that you can count on when you need it. The shelf life of the IAPMO approved, food-grade materials used to manufacture these systems, are rated at 30 years. Extended testing in our facility indicates a life cycle which could comfortably provide a half-million strokes in clear, clean well water. The pumping pistons are equipped rings made from a high-grade material designed to reduce friction and wear. The double valve mechanism is produced using the same CNC equipment required for other high-tolerance government contracts.

Whether you use your pump daily to water the garden, livestock, or as an emergency backup...you can rest assured...water will be there when you need it.

Testing:

We designed and build extended life cycle testing equipment to provide accurate test data indicating specific performance results. After 150,000 measured pump cycles with a 20" stroke, our test pumps are deconstructed and evaluated. There is typically no appreciable evidence of wear, and no measurable erosion in pumping performance.

Warranty:

If there is a problem with the materials or workmanship we will replace or repair (at our discretion) your pump for 2 years from the date of purchase. Simply call the toll free number above, or email us, and we will issue a Returned Goods Authorization (RGA) number. Mark the returned box with your RGA, return it to us as agreed, and we will send a replacement at our expense. We guarantee our FloJak pump system to lift water 150 feet. The pumping system has been tested under greater pressures, and we realize that FloJak pumps may be installed in deeper wells under emergency conditions. Thats OK. Your family comes first. However lifting water over the specified limits will void you warranty.

Return and Refund Policy

If for any reason you wish to return your unopened FloJak in original condition, we will happily refund your original purchase price, less 20% (for handling, inspection, repacking and restocking). Additionally you will be responsible to pay the costs for return shipping or any replacement parts damaged during the return trip. Call our toll free customer care line and request a returned goods authorization (RGA) number. We will issue a number and bill your credit card for 20% of the original price plus estimated returned freight costs. Mark your carton with the RGA number, and we will send a pick-up via UPS or FedEx. When the product is returned and inspected, we will contact you and initiate a refund of your original purchase price, to your credit card.

Cancellation Policy

Orders may be cancelled via phone up to two days prior to shipment, with no cancellation penalty.